Privacy policy

Who we are

• autoem.ge is an online shop and service for engine oils, fluids and filters. We are the controller of the personal data described here.
• Contact for any privacy question: [email protected] or +995 555 69 69 33.

What data we collect

• Account: first and last name, e-mail, phone number and password. The password is stored only as an irreversible hash — nobody, including us, can read it.
• Orders: first and last name, phone, delivery address, your comment and the ordered products and prices.
• Garage and VIN search: the cars you add, and VIN searches (the VIN and the result) — linked to your account when you are logged in — so that the right oils and fluids can be shown.
• Service booking and part requests: phone, the car, the chosen time or the message you write.
• Reviews and community posts: what you publish is visible to everyone, with your name.
• Technical data: your IP address is used to protect the site from automated abuse and is kept only temporarily (for blocking). Visit statistics (which page, from which site you came, the car viewed) are stored with an anonymous daily code instead of the IP address.

Cookies

• Session cookie (PHPSESSID) — needed for logging in, the cart and form security. It expires when you close the browser or after inactivity.
• Language cookie (site_lang) — remembers whether you use the Georgian or English version.
• We do not use advertising or tracking cookies, Google Analytics, Facebook Pixel or similar tools.

Why we use the data

• To process and deliver your order and to contact you about it.
• To run your account, garage, bookings and requests.
• To show recommendations for your car.
• To keep the site secure and working, and to improve it from anonymous statistics.
• We do not send advertising without your consent.

Who receives the data

• We do not sell or rent personal data.
• Our staff: a new order is sent to the shop administration by e-mail and Telegram so that it can be handled quickly.
• Delivery: the name, phone and address needed to deliver an order may be passed to the courier.
• Technical providers: the hosting company where the site runs, and Cloudflare, which protects and speeds up the site and processes your IP address for that purpose.
• Content loaded from other servers: fonts (Google Fonts), product photos (AMSOIL, Valvoline), car photos and logos (Olyslager CDN, jsDelivr). When a page loads, these servers receive your IP address and browser information.
• Authorities, only when the law requires it.

How long we keep it

• Account data — until you delete the account or ask us to.
• Orders — for as long as accounting and tax law requires.
• IP addresses used for protection — temporarily, until the block expires.
• Visit statistics are anonymous (no IP address).

Security

The site works only over HTTPS. Passwords are hashed, and the administration area is accessible only to authorised staff.

Your rights

• Under the Law of Georgia on Personal Data Protection you may ask what data we hold about you, receive a copy, have it corrected or deleted, and ask us to stop processing it.
• Write to [email protected] or +995 555 69 69 33. We answer within the period set by law.
• You may also complain to the Personal Data Protection Service of Georgia (pdps.ge).

Children

The site is not intended for children. Persons under 16 may order only with a parent's or guardian's consent.

Android app

The autoem.ge Android app shows this same website and collects no additional data.

Changes

If this policy changes, the new version is published on this page with the date of the update.